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  • Q What is the business hours of customer service?

    A
    Online customer service answers the questions about the website for you:
    8:30-17:30, Monday to Sunday
    (After-sales reception time: 8:00-11:30, 13:00-17:30)
    Customer Service Hotline+86 769-81807395
    Recommended call time: 8:30-17:30, Monday to Friday
  • Q What is the process of purchasing products?

    A Select a product and add it to the shopping cart - Enter the shopping cart - Select the coupon you can use - Select a payment method - Check order information and submit order - Complete payment
  • Q What payment methods can be used?

    A Paypal, DHpay, Payssion
  • Q How to choose shoe sizes?

    A As the shoe trees of all products are different and the foot types of people are different, there may be slight differences in the wearing experience. You can refer to the page size/specification data for selection and purchase. If you have any questions, please consult customer service who can answer for you.
  • Q How long is the order payment valid?

    A
    "If the payment is not completed within 120 minutes after placing a daily order or 30 minutes after placing the order during the time limited activity, the system will automatically close your order. Please make payment in a timely manner."
    After the order is closed, if you need to purchase, please place a new order, and the price is subject to the price that you placed the order.
  • Q How long will the order deliver after payment, what express will be used and how long will it arrive?

    A Generally, orders will be sent by DHL, UPS, international express, etc. within 48 hours after successful payment. The delivery time is subject to the actual logistics delivery time, except for special circumstances.
  • Q Can I examine the product and signed it?

    A The warehouse inspects the quality of goods strictly before the goods are delivered from the warehouse, which does not exclude other special circumstances encountered during transportation. Please unpack and inspect the goods on the spot when signing for receipt, and carefully check to confirm whether the goods are damaged. If any problems are found, please contact customer service in a timely manner.
  • Q How to handle the received goods with problems?

    A Please contact online customer service timely.
  • Q Apart from the official website, are there any other official online sales channels?

    A
    XCEO1996 Ecco Wechat App
    XCEO 1996 Taobao Official Store: https://shop574956572.taobao.com/
    XCEO 1996 JDF lagship Store: https://mall.jd.com/index-12256459.html
    XCEO1996 Tiktok flagship store: https://z.douyin.com/p53t?scheme=snssd...
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